Refund & Return Policy

All returns, exchanges, cancellations, replacements, and requested refunds from the purchase of our products are governed by this Return and Refund Policy. All customer returns must obtain prior authorization from Sunny.

Returns

Please know that due to the nature of our product being a medical device, all Sunny Cup + Applicator sales are final. To inquire about a return due to an unopened package or damaged device, please email us at hello@sunnyperiod.com.

Cancellations

Please know that due to the nature of our product being a medical device, all Sunny Cup + Applicator sales are final unless your order is canceled within 12 hours of ordering your product and as long as your shipping label has not yet been created. Please email us at hello@sunnyperiod.com IMMEDIATELY so we can cancel your order before shipping is initiated.   

Exchanges and Replacements due to Damages

Please inspect your order upon receipt and contact us immediately with your order number and photographs of the damage at hello@sunnyperiod.com if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue quickly. If your product remains intact, but the packaging is damaged, or the device has damage that was unlikely to be caused by manufacturing or shipping (i.e. the customer), Sunny reserves the right to not issue a return so long as your product is usable.

Refunds

Please know that due to the nature of our product being a medical device, all Sunny Cup + Applicator sales are final. If you feel like you have a unique circumstance, like an unopened package or damaged device, please email us at hello@sunnyperiod.com within 30 days of receipt. Sunny is unable to refund shipping fees. If issued a refund under a unique circumstance, please allow 10 business days from the receipt of your returned item for your refund to process and contact your bank with questions.