Refund & Return Policy

All returns and requested refunds from the purchase of our products are governed by this Return and Refund Policy. 

How to Start A Return

Please know that due to the nature of our product being a medical device, all pre-order sales are final. To inquire about a return due to an unopened package or damaged device once pre-orders are shipped, please email us at hello@sunnyperiod.com within 30 days of receipt. All other merchandise return inquiries should be sent to the same email address.

Cancellations

Please know that due to the nature of our product being a medical device and other policies, all pre-order sales are final. If you have any questions please reach out to hello@sunnyperiod.com.   

Damages and issues

Please inspect your order upon reception and contact us immediately at hello@sunnyperiod.com if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right within 30 of receipt.

Exchanges

Please know that due to the nature of our product being a medical device, all pre-order sales are final. To inquire about an exchange due to an unopened package or damaged device once pre-orders are shipped, please email us at hello@sunnyperiod.com within 30 days of receipt. All other merchandise return inquiries should be sent to the same email address.

Refunds

Please know that due to the nature of our product being a medical device and other policies, all pre-order sales are final. If you have any questions please reach out to hello@sunnyperiod.com. If issued a refund under a unique circumstance, please allow 3-5 business days from the receipt of your returned item for a full refund to process and contact your bank with questions.